Shipping Policy

At MTC CHAI PATTI, we are committed to delivering your orders safely and on time. Please read the details below regarding our shipping and delivery process.

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🕒 1. Order Processing Time

All orders are processed within 1–2 business days.

You will receive an email or SMS confirmation once your order has been processed.

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📦 2. Delivery Time

Orders are usually delivered within 4–7 business days after dispatch.

Deliveries to remote or rural areas may take a little longer.

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💰 3. Shipping Charges

Free Shipping on all orders above ₹499.

For orders below ₹499, a ₹50 shipping charge will apply.

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🌍 4. Delivery Areas

We currently deliver across India.

Delivery may not be available in some locations due to courier limitations.

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🔍 5. Order Tracking

Once your order has been dispatched, you will receive a tracking link via SMS or email.

You can use this link to check the real-time status of your shipment.

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⚠️ 6. Delay Policy

Deliveries may be delayed due to festivals, weather conditions, or unforeseen events.

In such cases, our support team will keep you informed.

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📦 7. Damaged or Lost Packages

If your order arrives damaged or goes missing in transit, please contact us within 48 hours of delivery.

We will investigate the issue and provide a quick resolution.

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📞 8. Contact Us

For any shipping or delivery-related queries, please reach out to us at:

📧 support@mtcchaipatti.com

📞 +91-9044261135 ( 9580948097) (9919448634) (6391268324) (6392268324)

             

🕐 Monday to Saturday, 10:00 AM – 6:00 PM